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Frequently Asked Questions
Please browse through our FAQ before contacting us regarding technical issues. You may find what you are looking for here.
Question: Do you provide a callout service?
Answer:
Yes, we provide a callout service, which is free of change. We arrange appointments which suit both the customer and us, which we can come out to give advice, measure and give quotes.
Yes, we provide a callout service, which is free of change. We arrange appointments which suit both the customer and us, which we can come out to give advice, measure and give quotes.
Question: Can I return any unused tiles?
Answer:
Unused tiles can be returned in full boxes only, in a saleable condition and within 1 month of purchase.
Unused tiles can be returned in full boxes only, in a saleable condition and within 1 month of purchase.
Question: Are the tiles stock items – how long for delivery?
Answer:
Approximately 95% of all tiles displayed on the web site are carried in stock & can be despatched for delivery or collected from your local store within 3 Working days. Special order items may take between 3 - 5 weeks.
Approximately 95% of all tiles displayed on the web site are carried in stock & can be despatched for delivery or collected from your local store within 3 Working days. Special order items may take between 3 - 5 weeks.
Question: Can I tile onto a wooden floor?
Answer:
No problem with tiling onto a wooden floor, but the floor must be overlaid with ply-type boarding or an alternative product like aqua panel, and a flexible adhesive and grout are to be used.
No problem with tiling onto a wooden floor, but the floor must be overlaid with ply-type boarding or an alternative product like aqua panel, and a flexible adhesive and grout are to be used.
Question: Can I buy single tiles or do I have to buy complete boxes?
Answer:
Yes you can buy single tiles.
Yes you can buy single tiles.
Question: Do you deliver and is there a charge?
Answer:
Orders can be delivered or collected from your local store. Our delivery charges are based on the weight of the order and can be viewed within our delivery policy. There is a minimum delivery charge of £40.
Orders can be delivered or collected from your local store. Our delivery charges are based on the weight of the order and can be viewed within our delivery policy. There is a minimum delivery charge of £40.
Question: Do you provide free samples?
Answer:
We will provide up to three free samples, but you will be charged for postage and packing.
We will provide up to three free samples, but you will be charged for postage and packing.
Question: If I supply the measurements could you calculate the area for me?
Answer:
Please contact our advice line on 01487 825300 for assistance with calculating your tile requirements.
Please contact our advice line on 01487 825300 for assistance with calculating your tile requirements.
Question: Can I tile over existing tiles?
Answer:
Yes, providing that the existing tiling is firmly bonded to the existing background. You will have to clean the existing tiling thoroughly and degrease them before fixing the new tiles.
Yes, providing that the existing tiling is firmly bonded to the existing background. You will have to clean the existing tiling thoroughly and degrease them before fixing the new tiles.